Terms & Conditions

Detailed Description of Goods & Services

SAWines.Com is a business within the South African wine industry that exclusively markets wine estates, and their various products. SAWines.Com also allows advertisers on the SAWines.Com website.

The user making use of the SAWines.Com website, may not disclose any information regarding the information contained on the website, financial or banking information, or copy and distribute any content found on the website, without the written consent of SAWines.Com.

SAWines.Com cannot screen or edit all the content available from the SAWines.Com site, as affiliates contribute to the site. SAWines.Com does not accept any liability for illegal, defamatory or obscene content posted by affiliate companies and contributors. Users are encouraged to inform SAWines.Com of any content that may be offensive or illegal.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed immediately online and delivery confirmed by way of email (e.g. order number and tracking numbers). Wine delivery will be made by our domestic and international courier companies. Please indicate the postal code when entering your delivery address. Delivery will be made to your door at the address specified by you. Shipping rates depend on the location of the delivery and the number of bottles purchased. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the goods will be retained by the courier, in which case notification of the attempted delivery will be given. A second delivery will be attempted at your cost.

SAWines.Com will not be liable for any loss occasioned by any delay in the delivery of any order.

Return and Refunds Policy

The provision of goods and services by SAWines.Com are subject to stock availability from our advertisers. SAWines.Com guarantees the quality of all products supplied, and your satisfaction is our foremost priority. If for any reason you are dissatisfied with your order or the quality of products purchased, please contact us within 5 days of receipt of your order and return the items within fourteen (14) days of delivery thereof. If we find that the items were faulty in any respect when delivered to you, we will take the matter up with the manufacturer and endeavor to rectify the situation between the two parties concerned. You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.

Payment Options Accepted

Payments may be made via Visa, MasterCard, Amex and Discover credit and debit cards, or by bank transfer into the SAWines.Com bank account, the details of which will be provided on submission of orders.

Credit Card Acquiring and Security

We understand the importance of privacy and security. We are committed to protecting the information we collect from you and guarantee that it will only be used for purposes of processing your order and providing you with services you request from us. Under no circumstances will your personal details be made available to any organisation or third party.

Credit and debit card transactions will be acquired for SAWines.com via PayPal who is an International e-commerce payment gateway business allowing payments and money transfers to be made through their international payment system. All account information collected through the SAWines.Com website is stored on PayPal’s secure site and no credit card details are stored on the SAWines.Com servers. Users may go to https://www.paypal.com/ to view their security certificate and security policy.

Customer Details separate from Card Details

Customer details will be stored by SAWines.Com separately from card details which are entered by the client on PayPal secure site.

Transaction

Pricing is in South African Rand (ZAR), although payments are accepted in any currency accepted through the PayPal system, or to the SAWines.Com bank account.

Wine Club Terms and Conditions

These terms and conditions apply to any and all orders placed with SAWines.Com. By making any purchase on this website, you indicate your express agreement to be bound by these terms and conditions. We reserve the right to supply alternatives if the offered products are not available. The products will be substituted by the producer concerned, and substituted products will have no less value than the original product ordered.

Pricing

Prices quoted are per unit, or as indicated. The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed. SAWines.Com reserves the right to vary prices at any time, without notice.

Availability

All wines or services are listed subject to availability.

In the unlikely event that a wine or service is not available, we shall contact you to recommend alternatives at the same price. You are then entitled to accept the alternatives, accept the available items only, or cancel your order.

Stocks of all goods on offer are limited. SAWines.Com shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, SAWines.Com shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.

Special Offers

SAWines.Com shall not be liable for the sale of items at lower prices if such prices were increased and users and/or purchasers could not, for any reason whatsoever, conclude an agreement of sale while such prices remained low. If SAWines.Com supplies the wrong product or if the product is in any way faulty or damaged, SAWines.Com will endeavor to rectify the order immediately. 

Acceptance

We shall acknowledge your order via email. Our acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order.

We cannot sell wine to anyone under the age of 18 years. Orders may not be transferred from you to any other person.

Insurance

Should you require insurance for your goods being couriered, this requirement will need to be relayed to SAWines.Com, or arranged personally. Insurance through SAWines.Com will attract a premium to the order.

Cancellation

An order is considered cancelled once you have notified SAWines.Com and have received our confirmation. Cancellation of in-stock items is only possible if the stock has not left our premises.

Orders may be cancelled by calling SAWines.Com on +27 (0)72 6500 103, or by e-mail to: orders@sawines.com

Refunds

Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by cheque or EFT transfer.

Variation

SAWines.Com may, in its sole discretion, change these terms and conditions or any part thereof at any time without notice. However, the terms and conditions published here at the time when a specific order is placed will govern that specific order and all matters incidental to the specific order, notwithstanding any amendments which we may subsequently make to these terms and conditions.

Customer Services Please contact us should you have any questions, suggestions or comments. We appreciate your patronage and will strive to provide you with exceptional service.